British technology firm Dyson announced at its Berlin event that it is adopting a new global service strategy inspired by successful initiatives piloted in South Korea. The company plans to integrate its existing three-day repair and loan commitment with advanced technological solutions. These updates include the implementation of AI-driven troubleshooting tools, remote diagnostics for connected devices, and proactive maintenance protocols. By consolidating these features under a unified framework, Dyson aims to enhance its international support capabilities. This transition follows the initial rollout of these service improvements earlier this year, marking a shift toward a more sophisticated, technology-integrated approach to managing customer needs and product longevity on a worldwide scale.
Source : The Korea Herald
Photo : The Korea Herald
